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CSA presents two training events in Suriname
CSA presents two training events in
Suriname
2009,
September 15: The
Caribbean Shipping Association (CSA) will be presenting two training seminars in
October in Paramaribo, Suriname. “Agency Management and Strategic Positioning”
and “Benefiting from cruise tourism” will be held at the Torarica Group of
Hotels on October 15 and 16.
These
courses are presented in the context of the CSA’s mission statement, which states in part:
“To promote and foster the highest quality service to the maritime industry
through training development…”
The two
courses will be presented in the days immediately following the CSA’s 39th
Annual General Meeting, Conference and Exhibition, which will be held at the
same venue (i.e. Torarica)
Agency Management and Strategic
Positioning
Presenters:
Fritz Pinnock and Joe Cervenak
The
Agency Management and Strategic Positioning course is designed to reposition the
traditional ship agent and Non-Vessel Operating Common Carriers (NVOCC) within
the new global logistics chain. The seminar will provide participants with the
necessary agency management tools that are critical for success.
This
course seeks to reposition the traditional ship agent and NVOCC operators within
the new global logistic chain as a value added solution partner. The objective
of this two-day course (12 hours in duration) is to sharpen the skills of ship/NVOCC
agents. The programme of work includes:
-
The
Ship/NVOCC Agent and e-Commerce
-
The
two (2) fundamental forces driving the global shipping industry – Scale and
technology
-
How
Agents can meet the challenges of the changing Shipping Environment
-
Critical Success Factors
-
Commercial relationships and issues relating to Ports
-
Major
legislation changes facing the Global Shipping Industry
more
Benefiting from cruise tourism
Presenters:
Jan Sierhuis and Julieanne Burrowes
The
objective of this CSA training event is to improve the basic knowledge and
understanding of all persons working in cruise destinations in the Caribbean and
Latin American.
The
course work will give participants a understanding and appreciation of the
workings of the cruise industry in general and the specifics of the Caribbean
and Latin American cruise market.
The
course will address:
-
Introduction to the Cruise Industry
-
Benefiting from Cruise Tourism: Caribbean & South American Overview
-
Customer Service Excellence
-
Creating the Shoreside Experience
more
Both
training events will include a module on Customer Service Excellence.
Course
fee is US$150 per person. Suriname nationals will not be charged.
Registration will take place at the CSA Conference Secretariat during the 39th
Annual General Meeting, Conference and Exhibition.
CSA Training
programme
MORE CSA
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